Workplace sexual harassment is a challenge no employer wants to face. Yet, it’s an issue that can arise unexpectedly, bringing significant legal, emotional, and operational repercussions. At Insight HR, we recently helped a client – a growing accountancy company – navigate a sensitive harassment complaint.
This case not only highlights the importance of robust HR processes but also provides valuable lessons for HR professionals.
The Case Study (Overview)
Our client, lacking an internal HR department, was faced with a distressing issue: an employee, Sarah, reported ongoing harassment from a colleague, John, her former boyfriend. Despite management’s initial efforts to intervene, John’s behaviour persisted, leading to a formal complaint.
At this point, the company turned to Insight HR for help.
Key Lessons Learned
Act Quickly and Reassure Employees:
Early intervention is critical. We advised the client to immediately provide Sarah with the company’s Dignity at Work policy and reassured her that her concerns were being taken seriously.
Ensure Impartial and Thorough Investigations:
Our impartial investigation included interviews, review of communication logs, and adherence to best practices. This not only uncovered the truth but also ensured fairness for all involved.
Separate Roles in Investigation and Disciplinary Processes:
After confirming misconduct, we guided the company through a compliant disciplinary process, ensuring there was a clear separation between the investigator and the decision-maker.
Prioritise Employee Well-Being:
Both Sarah and John were provided access to an Employee Assistance Programme (EAP), ensuring emotional support during the process.
The Outcome
The disciplinary process concluded with John’s dismissal. When he appealed and later filed a claim with the Workplace Relations Commission (WRC), the company’s robust documentation and adherence to best practices protected them from liability.
Long-Term Solutions
Our work didn’t end with resolving the immediate issue. We helped the client future-proof their workplace with:
Manager Training: Empowering leaders to address issues early.
Employee Awareness: Dignity-at-work sessions guiding employees on behaviours, legislation and everything else.
Proactive Policies: Updating policies to reflect current best practices.
Workplace harassment can be complex, but with the right approach, it’s possible to handle these challenges while protecting your employees and organisation.
Download our full case study to learn how Insight HR can support you.
